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FAQ

How do I get a referral?

Your GP can refer you into the service if you’re registered with a Wirral GP Practice.

Where do I go for my appointment?

Our service is located at the Birkenhead Medical Building,  Gateway House, Bromborough or Spire Murrayfield. Your appointment letter will provide more details about your appointment.

If you need to bring any children with you, please arrange for someone to supervise them during the appointment.

What happens during my appointment?

Please report to reception when you arrive and they will be able to direct you and help you with any information that you may need. You will be seated in the waiting area until you are called for your appointment.

You will be seen by the most appropriate clinician, such as a consultant or a GP specialist in dermatology/ENT.

If the specialist needs to carry out tests then these may be carried out during your appointment and we will contact you with the results and arrange a follow-up appointment if required.

How long will the appointment take?

Each appointment is dependent on your needs so appointment times will vary. Most first appointments tend to take about 20 minutes and follow-up appointments around 10 minutes.

Bringing someone with you

You are welcome to bring someone with you to your appointment. On occasion we may be required to have a trained chaperone also present during your appointment depending on the type of assessment undertaken. You are also welcome to request one of our trained chaperones attend your appointment if this makes you feel at ease. This can be arranged with the reception team on the day of your appointment.

How do I cancel or change my appointment?

If you cannot make the appointment, please contact us as soon as you can. Our booking team will offer an alternative appointment for you. This will enable us to use the time to arrange an appointment for someone else.

How does the service work?

If your GP thinks you need to see a specialist consultant they will send a referral letter which will then be reviewed by our team.

Once we receive your details, our team will contact you to offer you a convenient appointment. This will be followed by a letter to your home address confirming the date, time and location of your appointment. We will also tell you any preparations that you need to make prior to your appointment.

How soon will I be seen?

As soon as your GP contacts us we will ensure that we see you as soon as possible. While we can’t be specific in this guide, the average waiting time for an assessment is 28 days.

How will I get feedback about my appointment?

Keeping you involved in your care is important to us. We’ll keep you updated on your progress either face-to-face or in writing. A full report will be sent to your GP once treatment is complete or before if it is felt necessary.

How will I get the results of any tests performed?

If we need to take tests, these may be carried out during your appointment. Some tests which require more time, such as biopsies or blood tests, may require another appointment. Once the results of tests are received, we will contact you to arrange a follow-up appointment if required.

Who will treat me?

Our team is dedicated to providing everyone with the best care we can.

Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.

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